COMMONLY ASKED QUESTIONS
Production crew and staff work hard each day to produce millions of high quality products proudly handmade and packaged right here in the U.S.A. This type of manufacturing combined with presses and semi-automation give specific lead times of 7-14 days, which may be slightly extended during times of high volume. Be prepared and order anticipated restock at least 2-3 weeks in advance. Customers appreciate the detail and quality that make this product such a success and we thank you for your continued business that has allowed us to serve you for over 11 years.
Private labeling requires a minimum quantity order. Contact us for details.
WHAT IS YOUR ORDER MINIMUM?
Wholesale orders do not have a minimum. We believe in allowing retailers of all sizes, budgets, and business models to be able to stock Swanky products as they are sure to be a hot seller time and time again. We also receive a large number of sample requests, so by not requiring a minimum this allows retailers to purchase items they are interested for future purchase.
HOW LONG WILL IT TAKE?
Swanky Sweet Pea serves thousands of retailers with a fresh handmade product every time.
HOW IS PAYMENT PROCESSED?
Due to the nature of how the product is made all payments are placed when product goes into production and all cancellations must be done within 48 hours of order being placed, no exceptions.
WHAT ARE LEAD TIMES FOR PRIVATE LABELING?
Private labeling is a secondary service. These services have additional pricing and lead times depending on order size. Please email firstname.lastname@example.org for details.
REFUNDS OR EXCHANGES?
Due to the nature of product there are no returns or refunds on bath and body products, this includes private label custom orders for any reason. If your order is damaged in transit, upon providing photo confirmation, we will refund you for the amount of damages.
WHAT IS THE SHELF LIFE OF PRODUCTS?
For best results, use product within 6 mos. of purchasing. Bath bombs do not necessarily have a "shelf life", as they will always perform the same, however, fragrance strength diminishes over time. DO NOT expose your bath bombs or soaps to high humidity or direct sunlight. This will cause unwanted moisture residue, condensation, or fading of mica colorants.
DOES YOUR PRODUCT COME READY TO PUT OUT AND SELL?
Product comes fully protected from shop wear by being shrink wrapped with adhesive product label and/or satin ribbon depending on the item. This means all you have to do is simply unwrap, price and you are ready to go. No primping necessary.
Each shipment comes with a features and benefits rack card to display for your customers that are oh so curious as to whether or not they eat the items, or bathe with them. . .
LARGE ORDER LEAD TIMES
Manufacturing output is our specialty. A normal month at our facility can output over 100,000 units between bath bombs, soaps, salts and more. Although we may experience slight delays with lead times, we always get the job done to bring you excellent quality for your high profit.